Return Window

At KimoBeauty, customer satisfaction is important to us. We accept return requests within 30 days of receiving your order. Requests made after the return period may not be eligible for a refund or exchange.

Eligibility Criteria

To qualify for a return, products must meet the following conditions:

• Items must be unused, unopened, and in their original condition.
• Products must be returned with original packaging, labels, and accessories.
• Proof of purchase or order number is required.
• Items purchased directly from KimoBeauty.shop are eligible for return.

For hygiene and safety reasons, opened skincare products, personalized items, gift cards, and clearance products may not be eligible for return unless defective.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support team through the Contact Us page.
• Provide your order number and reason for return.
• Wait for return approval and instructions.
• Securely package the item to prevent damage during transit.
• Include your order details inside the package.

Returns sent without prior authorization may experience delays in processing.

Refund & Exchange Options

Once your return has been received and inspected, we may offer:

• Full refund to the original payment method.
• Store credit for future purchases.
• Replacement of defective or damaged products.
• Exchange for an alternative product of equal value.

Approved refunds are generally processed within 5–10 business days depending on your payment provider.

Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• Customer-paid returns for change-of-mind purchases.
• Seller-paid returns for damaged, defective, or incorrect items.
• Shipping charges from the original order are non-refundable unless required by law.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include photographs of the item and packaging to help us resolve the issue quickly.

Upon verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.